Terms and Conditions

1. Provider and scope

These terms apply to use of the web application donebydoing by consumers and businesses. The provider is CEQTOR Vasili Schewelow & Dimitri Orlow GbR, August-Bebel-Str. 27, 14482 Potsdam, Deutschland. Different terms apply only if expressly accepted by us in text form.

2. Service

donebydoing is a web-based weekly planner for appointments, tasks, project notes, focus time, calendars, archives, and reports. Current functionality follows the product description.

The app supports organisation and documentation but is not legal, tax, medical, or professional advice. Weather, map, and external-calendar data may be incomplete, delayed, or incorrect.

3. Registration and trial

Use requires a personal account with a valid email. Information must be accurate and credentials must not be shared.

Successful registration starts a free 14-day trial without payment details. Registration does not create a paid subscription. After the trial, continued use requires a subscription or approved philanthropic access.

4. Subscription, price, and payment

The monthly subscription currently costs €3.99, including applicable VAT in the displayed final price. Stripe processes the available payment methods. The subscription starts only after paid checkout is confirmed and renews monthly unless cancelled before the current period ends.

Failed payments

After a recurring payment fails, we generally allow 14 days to update or retry payment. Access may continue during that period. Without payment, access can be suspended and further billing stopped. No new paid usage periods are accumulated as debt.

5. Term and cancellation

The subscription is indefinite and may be cancelled at the end of any current monthly period through the secure Stripe portal in Profile. Statutory termination rights remain unaffected.

Cancellation does not immediately delete data. Account deletion is requested separately in Profile, subject to statutory retention.

6. Philanthropic accounts

A limited number of free accounts is available to people unable to afford the subscription. Applications create no entitlement and may be approved for three, six, or twelve months.

Existing recurring Stripe billing is paused during an approved period and may resume afterward according to the previously agreed status and information displayed before charging.

7. Permitted use

You are responsible for submitted content and required rights. Illegal content, malware, automated overload, security bypass, unauthorised account access, and infringement of third-party rights are prohibited.

Connect or upload calendar feeds, links, and files only when authorised. Serious or repeated breaches may lead to restrictions or suspension; where possible, we explain the reason and remedy first.

8. Availability, changes, and data

We aim for reliable availability but do not guarantee uninterrupted access. Maintenance, security, force majeure, and third-party outages may affect service.

Functions may evolve if the contractual purpose remains and changes are reasonable. Material adverse changes are announced in time.

We back up the app, but this does not replace your own exports of important reports or documents. Deletion follows the Privacy Policy and statutory retention.

9. Liability

We have unlimited liability for intent, gross negligence, injury to life, body, or health, product liability, and other mandatory cases.

For slight negligence concerning essential contractual duties, liability is limited to typical foreseeable loss; otherwise liability for slight negligence is excluded where permitted. This also applies to representatives and agents.

10. Consumer right of withdrawal

Consumers generally have a statutory 14-day right to withdraw from a paid distance contract, beginning when the contract is concluded. A clear statement by post or email to the address above is sufficient.

If you ask for paid service to begin during the withdrawal period, a proportionate amount may be due for service already supplied. The right expires only under statutory conditions.

Additional contract and payment details

The contract language is German. Other language versions are non-binding reading aids. Mandatory consumer rights in your country of habitual residence remain unaffected.

Before a paid order, the checkout summarises the price, billing period, key functions, and cancellation terms. A paid contract begins only after the clearly labelled order button is used and Stripe confirms the order.

The €3.99 consumer price is the final monthly price and includes applicable VAT where due. For supplies taxable in Germany, the standard rate included in that price is currently 19%; the lawful rate can differ for cross-border supplies. The checkout total is authoritative, and Stripe shows invoices, the next billing date, and available payment methods.

Account restrictions, suspension, and termination

We restrict or suspend access only for an objective and proportionate reason, including a serious or repeated breach, concrete signs of unauthorised access, a security risk, a legal requirement, or an unpaid amount after the stated grace period.

Where this would not undermine the measure, we explain the reason, affected functions, possible remedy, and a reasonable deadline in advance. Urgent security, clearly unlawful use, or binding legal duties may require immediate action; we then inform you as soon as possible. You may ask the Service Desk to review the measure.

If we fully suspend an account, we stop future recurring billing. If the suspension is not caused by a breach for which you are responsible, we refund or credit the unused paid period or extend access accordingly.

Termination for cause requires an important reason. A remediable breach is normally preceded by a warning or reasonable cure period unless immediate termination is justified by law.

Updates, changes, and statutory rights

We provide updates, including security updates, required to keep the service in conformity during the subscription. Statutory rights relating to defective digital products remain unaffected.

Other changes require a valid reason, such as security, usability, technical, legal, or abuse-prevention needs, and do not create extra charges.

Material adverse changes are announced in durable form. Consumer rights under Section 327r BGB, including the right to end the contract without charge in qualifying cases, remain unaffected.

Data export, switching, and deletion

You may use the available exports and request your provided and generated data in a structured, commonly used, machine-readable format. Where the EU Data Act applies, we support switching to another data-processing service or your own infrastructure.

The statutory notice period is no more than two months and the standard transition period no more than 30 calendar days where technically feasible. Exportable data remain retrievable for at least 30 calendar days after switching before deletion, unless law requires retention.

We do not charge switching fees. Account deletion and subscription cancellation are separate actions; billing records may be retained where required by law.

Essential service limits and support targets

A weekly workspace can contain up to 24 open tasks, and the Focus Screen shows up to four active priorities. Up to two read-only iCalendar feeds can be displayed. Synchronisation depends on the calendar provider; donebydoing does not change or delete source events.

Each upload is limited to 5 MB. Each account currently has up to 500 canvas files and 250 MB of private file storage. Only the image, PDF, text, and modern Office formats listed in the product description are accepted. Legacy Office binaries, macros, active external content, malware, and files that cannot be scanned safely may be rejected.

Office previews are converted to PDF and may differ from the original, which remains available. History and PDF reports are organisational records, not audited time, accounting, or tax evidence.

We target a first response within 24 hours for regular accounts and within 48 hours for approved free accounts. These are internal organisational targets, not binding response or resolution deadlines, guarantees, agreed product characteristics, or service levels. Complex cases, weekends, public holidays, and third-party enquiries may take longer.

Missing a support target alone does not create an automatic right to a refund, price reduction, damages, or credit. Statutory rights arising from an actual service failure, defect, or other breach remain unaffected.

If a target is missed substantially for reasons within our responsibility, we may voluntarily refund all or part of the fee for the affected billing month or grant up to three months of free access. This is goodwill without admission of a legal obligation, creates no entitlement for future cases, and does not restrict mandatory statutory rights.

Planning estimates, preview features, and goodwill

Unless expressly agreed as binding, estimates for processing, synchronisation, recovery, maintenance or feature-release dates, product roadmaps, and status forecasts are planning estimates. They are not guarantees, agreed characteristics, or service levels.

Features clearly identified before use as beta, preview, or voluntary extras may be changed or discontinued for the future if they are not an essential part of the paid service. This does not affect paid access periods or expressly agreed essential functions.

This clarification does not affect the price, contract term, essential or expressly agreed functions, statutory deadlines, update, security or data-protection duties, or mandatory rights relating to defects, service failures, and damages. Case-specific goodwill creates no entitlement for future cases.

Operational backups are intended primarily to restore the service after a technical or security incident; they are not an individual version archive. Restoration of user-deleted or overwritten items is promised only where expressly offered as a function or required by mandatory law. Duties to use appropriate safeguards and statutory rights remain unaffected.

Withdrawal and cancellation details

A subscription can be cancelled for the end of the current monthly period through the Stripe portal or by a clear statement to hello@ceqtor.com. Receipt is confirmed in text form.

For withdrawal, consumers may use a clear statement containing their name, account email, order date, and decision to withdraw, sent to hello@ceqtor.com within 14 days after the paid contract is concluded.

After a valid withdrawal, received payments are refunded without undue delay and no later than 14 days, normally through the original payment method. If immediate performance was expressly requested, a proportionate amount for service already provided may be payable.

We are neither obliged nor currently willing to participate in dispute-resolution proceedings before a consumer arbitration board.

11. Final provisions

German law applies, excluding the UN Sales Convention. For consumers, this choice does not remove mandatory protection in their country of habitual residence.

Where legally permitted for merchants and public-law entities, Potsdam is the place of jurisdiction. If one provision is invalid, the remaining provisions stay effective.